Any parent will know the all too familiar call from the children in the back seat during a long trip in the car - ‘Are we there yet’ and then there is the all to familiar reply - ‘We are nearly there, won’t be long now.’ 😉

It seems to me that our journey with COVID here in New Zealand has shades of this scenario. We are not quite there, but we have made a lot of progress and it won’t be too long before we can say we have arrived. Optimistic? Perhaps, but our incremental steps to improve border controls and the delivery of the first batch of vaccine gives hope for a smoother ride for the rest of this year. This is not in any way to make light of the rough ride that many organisations, including those within hospitality, travel and tourism sectors, continue to face and will still face for some time.

What does this mean for training and development of staff? I get a sense that Organisations are wanting to move on their plans to develop their staff. Yes, to a certain extent we have developed a new capability to engage with learning and development initiatives long distance, but there will always be a need for face to face and hands on training for aspects of interpersonal and manual skills learning. I am anticipating that our public and in-house courses will go ahead as scheduled this year, and that new competencies in digital learning will be another sting to the bow that will enhance the learning process.

Wishing you all the best as you navigate year 2 of this challenging chapter of our lives.

Tags: Impact, training for trainers, supervisor training, on-job trainer, Interpersonal Communication Skills